Probing questions
a. allow freedom and choice in the response.
b. obtain a short, specific response.
c. obtain an expected response implied in the question.
d. get the speaker to elaborate on the topic.
c
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Berger assumes that when strangers meet, their primary concern is to:
A) increase predictability about the behavior of both themselves and others in the interaction. B) predict and act upon the outcome value. C) personalize the situation. D) disclose relatively important aspects of their and the other's personalities.
When you say to yourself, "I want to focus on this person and what she or he is saying and feeling," you are demonstrating which of the following aspects of the effect listening process?
A) hearing B) mindfulness C) physically receiving messages D) selecting information E) remembering