All arbitrators and mediators must have ______ and not have any bias

What term is given to an action brought by one or more individuals on behalf of all persons who were injured by similar acts by the same defendant?

A) certification B) class action lawsuit C) damages claim D) third party claim E) mediation

The Motivating Potential Score (MPS) is:

A) a summary index of how motivated employees are. B) a score for how successful a company has been at motivating employees. C) a summary index of a job's potential for motivating people. D) None of these.