Tony, a vice president of the St. Louis One Gateway Credit Union, decided to measure the customers' perceptions of the service quality of the Credit Union
He chose to use the SERVQUAL scale because it included the ________ component, which involves the knowledge and courtesy of employees, as well as their ability to convey trust and confidence.
A) empathy
B) responsiveness
C) assurance
D) reliability
E) creativity
C
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Doro Fill Company fabricates automobiles
Each auto includes one wiring harness, which is currently made in-house. Details of the harness fabrication are as follows: Volume 800 units per month Variable cost per unit $6 per unit Fixed costs $13,000 per month A factory in Indonesia has offered to supply Doro Fill with ready-made units for a cost of $12 each. Assume that Doro Fill's fixed costs are unavoidable and that the company will not be able to use the excess capacity in any profitable manner. In order to maximize operating income, Doro Fill should not outsource. Indicate whether the statement is true or false