________ is defined as the fundamental rethinking and redesign of business processes

Which of the following errors occur when a rater compares an individual, not against an objective standard, but against other employees?

A. Contrast errors B. Distributional errors C. Halo errors D. Leniency errors E. Horns errors

Companies select brand ambassadors and customer evangelists based on their devotion to the brand and the sizes of their social circles

Indicate whether the statement is true or false