What refers to training and empowering frontline workers to solve a problem immediately?
A) just-in-time
B) poka-yoke
C) benchmarking
D) kaizen
E) service recovery
E
Business
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Which is an expample of a cash flow from a financing activity?
a. receipt of cash from the sale of land b. issuance of debt for cash c. purchase of equipment for cash d. none of the above
Business
A firm develops a satisfactory product/service, evaluates the total expense of the product/service, and sets a price that covers all expenses and a target profit. This type of pricing is product/service driven. What is being described?
a. marginal revenue-based pricing b. market-driven pricing c. cost-based pricing d. demand-based pricing
Business