In evaluating vendors, which key technology elements should you consider?
What will be an ideal response?
? Monitoring and filtering—Following chatter on Social Media and evaluate
that chatter.
? Integration of social insight into Social Media profiles (and elsewhere in the
Social CRM system).
? Customer engagement—Two-way dialogue on the customer’s platform of
choice is important.
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Match the following e-mail components with their purpose:
I. Reply II. Reply all III. Forward IV. To: V. Cc: A. generates new e-mail message including original attachments B. e-mail address of primary recipients C. e-mail address of secondary recipients D. generates new e-mail message to the author E. generates new e-mail message to the author plus copied recipients
A data source contains information including the names and addresses of the individuals for whom labels are being created
Indicate whether the statement is true or false