When conveying bad news, you should eliminate excess negatives to soften the blow of the news
Indicate whether the statement is true or false.
Answer: True
Explanation: First drafts of bad-news messages often use words like "unfortunately" to convey bad news. As much as possible, review your wording and remove negative words and phrases like these: unfortunately, we cannot, your fault, unable, unwilling, misunderstand, regret, violate, refuse, reject, deny.
Business
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Primary research includes sources such as magazine, public websites, books and other reports
Indicate whether the statement is true or false.
Business
A retailer can encourage long-term employment through a policy of promoting from within the firm
Indicate whether the statement is true or false
Business