A 12-year-old boy is sitting in the phlebotomy chair and starts screaming that he does not want his blood drawn. The parents are in the room with you and observe the child's behavior. There are many patients in the waiting room who can hear the child screaming. Luckily you have several other phlebotomists at this location. How do you handle the situation?
The best way to handle this situation is to give the parents some time to talk to the child. While the parents are talking to the child, go out to the waiting room to reassure the other patients that no one has even approached the child yet. Explain that the wait may be a little longer because it will take a while to calm the child down to the point of being able to draw the blood. Then go back into the room with the child and slowly and completely explain everything that is going to happen. Have at least one other phlebotomist with you and tell the child this person is going to help him hold still.
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