Emotional reserve may be
a. a collectivistic strategy that facilitates group harmony and cooperation.
b. an individualistic strategy to encourage self-reliance.
c. a component of competent communication in any culture.
d. an effective strategy only in individualistic cultures.
e. processing that takes place in the limbic system.
a
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A news story is confusing and disorienting rather than engaging, owing to its multiple substories that are going haywire. What should the writer have used more efficiently to avoid this situation?
a) Transitions b) Headlines c) Leads d) Summaries
Employees are the front line in public relations efforts during a crisis because:
a. they are credible representatives of the organization to people outside the organization. b. they are likely to be most affected by the crisis. c. they are a nimbus public. d. none of the above