When you're providing details in the body of routine or positive message,
A) include a checklist of questions for the reader to consider.
B) identify potential flaws in service.
C) be complementary.
D) maintain the supportive tone that you established in the introduction.
E) explain the consequences of not achieving your goal in writing.
Answer: D
Explanation: D) As you're writing the body of a routine or positive message, maintain the supportive tone you established in the opening of the message.
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An abbreviated form of the detailed outline you prepared is called your
) evidence cards B) transcript C) speaker's outline D) manuscript
When a listener molds a message to their own ideas, they are using what type of skill?
A) Selective listening B) Defensive listening C) Selective perception D) Passive listening E) Multitasking