When transforming acceptable into exceptional behavior, what should a manager do?
A) Reward only when the exceptional behavior has been reached
B) Reward each level of improvement
C) Use the reprimand and redirect guidelines
D) Reward only when the entire group has reached exceptional behavior
Answer: B
Explanation: A) Incorrect. Rewards are needed to induce incremental steps from acceptable to exceptional behavior.
B) Correct. This incremental reward system helps prevent burnout and is closely linked to the desired behavior leading to the improvement. Delaying rewards until the exceptional behavior has been reached decouples the behavior from the reward.
C) Incorrect. Reprimand and redirect can improve behavior from unacceptable to acceptable, but they cannot induce exceptional behaviors.
D) Incorrect. Rewards are needed to induce incremental steps from acceptable to exceptional behavior. Additionally, group rewards are justified only in very specific instances. Usually a system of individual awards will be more effective.
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