At the process level, it is much easier to distinguish whether the process is providing a service or manufacturing a product

Which of the following statements concerning terrorism insurance is (are) true?

I. Terrorism insurance covers direct physical damage to the insured's property resulting from an act of terrorism. II. Terrorism insurance and be added through an endorsement to the commercial property insurance policy or purchased as a separate, stand-alone policy. A) I only B) II only C) both I and II D) neither I nor II

Employee Assistance Programs (EAPs) are primarily designed to:

A) eliminate violence in the workplace by identifying and treating potentially violent employees. B) create drug-free working environments by providing confidential drug treatment for employees. C) prevent health problems by proactively encouraging and training employees to lead healthier lives. D) help employees whose job performance is suffering due to physical, mental, or emotional problems.