Companies are trying to give their customers more control over their shopping experiences by bringing Web technologies into the store via mobile apps

A work team can be empowered by

A. reducing the team's interaction with other department or teams. B. keeping roles independent and separate from one another. C. authorizing the team to make decisions traditionally made by managers. D. confining the scope of work done by the team and its members. E. assigning management of work schedules to the manager.

__________ benchmarking where the examples are drawn from competitors in the industry.

Fill in the blank(s) with the appropriate word(s).