A study of email conflict resolution by Kathleen Valley found that
a. we are more likely to resolve conflict online than in face-to-face situations.
b. e-mail negotiations are less likely to degenerate into unpleasant exchanges than face-to-face negotiation.
c. people are more willing to lie on e-mail.
d. people are more willing to say what they really believe in e-mail messages.
e. e-mail users are more flexible and more willing to resolve conflicts.
b
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Four physiological tests are frequently used to measure the affective dimension. All of the following are physiological tests except:
a) Pupilometer test b) Galvanic skin response c) Brain wave analysis d) EKG
Most modern women’s magazines can trace their success back to which of the following?
A. The Crisis B. Godey’s Lady’s Book C. Better Homes and Gardens D. Family Circle