The grievance procedure is a standardized process based on NLRB policies and fair labor practices

The intense focus on customers' needs is consistent with the ______ dimension of organizational effectiveness.

Fill in the blank(s) with the appropriate word(s).

The liberalization of the world trade and investment environment in recent decades, by facilitating greater international competition, has generally:

A. increased cost pressures. B. decreased the demand for local responsiveness. C. decreased pressures for cost reduction. D. increased consumer surplus. E. reduced the production of conventional commodity products.