One of the many negative consequences of being laid off is that it can reduce a person's self-esteem

A total quality system should be designed to promote a reorientation of thinking from an emphasis on

a. internal quality improvements to an emphasis on external benchmarking. b. the planning process to an emphasis on the performance evaluation process. c. inspection to an emphasis on prevention. d. process benchmarking to an emphasis on results benchmarking.

Marketers wrap their actual products in additional goods and services, called the_________, that sharpen their competitive edge

A. implicit product B. augmented product C. pure product D. core product Fill in the blank(s) with correct word