As discussed in the text, about what percentage of training requests did Nancy Gordon of Ameritech say turn out to be solvable without training?

What happens to a problem-solving team after the assigned problem has been tackled?

A) Team members receive a promotion. B) Team members are fired. C) The team is disbanded. D) The team is given another problem. E) The team is given a party.

Which of the following are the home keys?

a. asdf jkl: b. qwerty c. asdf jkl; d. asdfg hjkl;