If the majority of your audience falls to the right on either continuum, the audience should be considered unfavorable.

What is a recommendation found in the text for dealing with information overload?

a. Determine what information is urgent or not and attend to what is most urgent. b. Become actively involved by asking questions. c. Focus on the speaker's visual aids, usually vital information is summarized in the visual aids. d. Write down everything the speaker is saying, so you can review it later.

Felix considers himself a class clown who brings some lightness to otherwise dull classrooms. When a new classmate tells him he’s actually disruptive and not funny, he dismisses the opinion as inaccurate. Felix is exhibiting the stability of his ______.

a. self-esteem b. self-awareness c. self-concept d. self-worth