For most North American listeners today, effective delivery has been described as "platform conversation."

Which element in a presentation outline is represented by the notation, "Show visual aid #2 now"?

A) transition B) preview C) supporting material D) stage direction E) main point

You have an employee who has the ability but is unwilling or disinterested in the task at hand. According to Hersey and Blanchard (1988) which type of leadership style should you use?

A) selling B) telling C) participating D) delegating