What are some of the managerial tactics that have very high success rates?
What will be an ideal response?
• Setting realistic objectives for the decision before moving on to consider options
• Intervention-pointing out performance gaps and the need for the decision,
networking, calling attention to ideas that might work, and identifying and justifying new performance norms
• Participation-task forces with key individuals
• Integrated benchmarking-studying several organizations to learn from their best
practices
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What is the goal of a letter of recommendation?
A) To verify dates of employment B) To verify salary C) To verify the nature of your relationship with the candidate D) To verify the candidate has the characteristics necessary for the job E) To verify the candidate is eligible to work at the organization
The ________ of a service means that it cannot be stored for later use and must be consumed upon delivery
A) inseparability B) perishability C) tangibility D) intangibility E) variability