The frequency of cooperative arrangements between rival firms has been increasing

Which of the following is an advantage of using a sales force automation system?

A) lowers sales team training costs B) records major competitor's sales C) eliminates the need for an inside sales force D) eliminates employee attrition E) improves customer service

A preliminary study of a retailer's operations revealed that employees might feel threatened by the retail audit process. What type of audit should be conducted?

a. disguised audit b. audit by company department managers c. audit by outside auditors d. nondisguised audit