One of the primary goals of a negative message is to
A) sell products and services to unwilling customers.
B) empathize with fellow employees.
C) rally support for unpopular causes.
D) gain acceptance for the bad news.
E) encourage future questions and communications.
Answer: D
Explanation: D) Gaining acceptance for the bad news is one of five goals to seek in delivering a negative message. The message should also focus on conveying the news, maintaining goodwill, maintaining your company's reputation, and in some cases, limiting further correspondence on the matter.
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