Jill Roberts owns a flower shop and employs 20 people. Jill lacks the time and knowledge to efficiently handle HR tasks like payroll and benefits management. Which of the following would be most appropriate for Jill in this situation?

Identify a true statement about lean thinking.

(a) It provides customers with more choices and options. (b) It includes transfer of knowledge to ensure skills are not modified. (c) It is a way of increasing overall productivity levels. (d) It is a way to accomplish more with less effort, equipment, space, and time.

The process of negotiation between an employer and a union regarding the terms and conditions of employee's employment is called:

A. arbitration. B. collective bargaining. C. mediation. D. settlement.