The value of the Hawthorne studies to OB lay in their discovery that:

A) physical working condition had no impact on worker productivity.
B) employee productivity and job satisfaction were directly related to the supervision they received.
C) human needs, attitudes, motives, and relationships were important to worker performance.
D) there is a most effective way to organize every work team, although it will vary among teams.

C

Business

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A business management system is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.

a. true b. false

Business

After identifying an attitude a supervisor wants to change, it is important to ________

A) explain why the attitude is wrong B) unfreeze the attitude C) offer an alternative attitude D) determine what sustains the attitude E) support the attitude

Business