Why should we understand uncertainty reduction theory?
What will be an ideal response?
In daily life, we encounter situations and people with whom we are not familiar. We
experience feelings of uncertainty when these situations and people present themselves. Being
able to reduce uncertainty and increase predictability gives us greater control when
communicating with others. We can then determine if further interaction can help us meet our
goals.
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A manager at a financial institution was caught in a financial scandal in which he had embezzled $40 million. The scandal garnered a lot of bad publicity and negatively affected customer trust
The company launched a campaign highlighting the safety of investor money and the checks it had put in place to avoid similar fraud. Which kind of behavior does company display here? a) Maintain public relations b) Maintain media relations c) Maintain customer relations d) Maintain employee relations
The rhetorical mode of address engages viewers covertly without using direct address
Indicate whether this statement is true or false.