In her speech about homelessness in the United States, Charlotte makes an offhand comment that causes Amy, an audience member who was once homeless, to become angry. What type of listening strategy should Amy use in this situation?

The FOIA specifies how many disclosure exemptions that government may use to keep documents secret?

a. 9 b. 12 c. 52 d. 316

If someone from Boston uses the term "wicked good" in a conversation with someone whose first language is not English, there might be a misunderstanding because culture affects

A. understanding of language. B. listeners' expectations for directness. C. nonverbal listening responses. D. all forms of nonverbal communication.