A customer reports the printer has an error message showing on the display and the printer is not printing any of the jobs in the queue. The technician arrives and finds the printer is online but there are not any lights on the network card. The NEXT step to evaluate the problem is to:
A. check the printer for paper jams in the path.
B. replace the network card in the printer.
C. cycle the power on the printer and observe the boot process.
D. power off the printer, have the customer clear the print queue and reboot
Answer: C. cycle the power on the printer and observe the boot process.
Computer Science & Information Technology
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