Supply chain management for service organizations manages ________
A) things, just like manufacturing firms
B) the perceptions of their customers
C) the reputation of their organization in the global marketplace
D) social media options
E) the time and actions of the labor force required to perform the service
E
Explanation: E) Supply chains also exist in service organizations. The goal is the same for service organizations: to maximize value in the delivery process to achieve a competitive
advantage; however, instead of managing "things," supply chain management for
service organizations (sometimes referred to as service chain management) manages the time and actions of the labor force required to perform the service.
You might also like to view...
The third step in the selling process, after qualifying prospects, is:
A) handling objections B) sales presentation C) knowledge acquisition D) identifying prospects
Which of the following is NOT a use of cash from investing activities?
A) Proceeds from the sale of a business B) Investment in fixed assets C) Payment of dividends D) Both A and C