Anticipating what the speaker is going to say enhances the listening process

The senior partner of a law ?rm had something very important to tell Jane. He took her to a fast

food restaurant before offering her a partnership. The informality of this lunch made Jane doubt the partner's judgement. What conditions surrounding this encounter most in?uenced Jane? A) the psychosocial location B) the physical setting C) the psychological climate D) the physical region

In her speech advocating volunteering, Penny remarked, "By volunteering you get a chance to become more than a spectator in your city; you gain a sense of community spirit and start to see yourself as part of a community of neighbors and friends."

Penny has made a motivational appeal based primarily on the need for __________. a) belonging b) safety c) self-actualization d) self-esteem