A customer computer will not boot normally, but it will boot in Safe Mode. The technician sees an item in Event Viewer that says a driver would not load. What could help in this situation?
A) In Device Manager, disable and then re-enable the device that uses the problem device driver. Then reboot.
B) Copy the event from Event Viewer into Notepad. Import the file into the Driver Troubleshooting tool. Start the troubleshooting tool and follow the steps and recommendations.
C) Reboot the computer and boot to the Enable Boot Logging option. Examine the NTBTLOG.TXT file to locate the problem driver.
D) Use the Command Line option from WinRE (Vista/7 ) and type bootrec /FixBoot.
C
Computer Science & Information Technology
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