Although a narrative is used in an introduction, personalizing your speech by telling a story is

Which approach to motivation assumes that to motivate people is to give them the tools, support, and conditions they need to solve problems?

a. Human resources b. Human relations c. Classical d. Behavioral

Managing conflict in our relationships with friends

a. often depends on our knowledge of what topics or issues seem to trigger conflict. b. may depend on how well we avoid major conflicts. c. depends on whether we can eliminate all sources of conflict. d. is impossible. e. None of the above