Client relationship management is the new name for help desk software.

Analyze the following program fragment:

``` int x; double d = 1.5; switch (d) { case 1.0: x = 1; case 1.5: x = 2; case 2.0: x = 3; } ``` a. The program has a compile error because the required break statement is missing in the switch statement. b. The program has a compile error because the required default case is missing in the switch statement. c. The switch control variable cannot be double. d. No errors.

Match each item with a statement below.

A. A table that holds the number and names of all of the tables in that particular database. B. A scripting language that is often used to communicate with MySQL. C. Includes the default stored procedures, tables, views, and users for a database. D. Based on the foundation of Microsoft Windows Server 2008. E. A common procedure available in SQL Server which offers a remote connection to the database in a way that data can be manipulated and changed in bulk. F. A fake environment that includes false data to mislead intruders who are attempting to gather information about the database. G. A very powerful tool of SQL injection attacks. H. Can be used for escalating database privileges and obtaining sensitive information. I. Often used within Web applications as a way to identify and defer an injection.