Unhappy customers use social media to voice complaints to a larger audience than just the organization
Indicate whether the statement is true or false.
Answer: TRUE
Explanation: For all the benefits they bring to business, social media and other communication technologies have created a major new challenge: responding to online rumors, false information, and attacks on a company's reputation. Customers who believe they have been treated unfairly like these sites and tools because they can use the public exposure as leverage.
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Which of the following is not considered an important aspect of delivery?
A) Audience analysis B) Overcoming anxiety C) Handling questions responsively D) Using the backchannel E) Presenting online
Managing younger people is part of
a. making an upwards appeal. b. managing workplace diversity. c. sexual harassment training. d. dealing with limited resources.