A competent communicator frequently uses the word you, regardless of whether positive or negative news is conveyed

An expression of gratitude ________

A) is the only element you should include in the closing of a request B) is nice but not necessary at the end of short requests C) should never be just a simple "thanks" D) must always be an elaborate and effusive declaration E) is typically included at the end of the request

Serial activities are those that:

A) Flow from one to the next in sequence. B) Have sequential numbers. C) Have the same numbers. D) Should be performed simultaneously.