If your preparation outline needs more than four levels of importance, your thesis is probably too

_______________ is the “basic” protocol of the Internet

a) ARPANET b) LAN c) WAN d) TCP/IP

Tara has just been accepted to Harvard. She is the first person in her family to go to college, and she is both very happy and extremely worried. She tells her best friend, Wanda, all about how she is feeling. Wanda is excited too, and is listening closely and trying to reassure Tara that she has what it takes to succeed. What form of listening is Wanda using?

A. empathic B. critical C. appreciative D. sympathetic