General goals tend to work better than specific goals because the general goals pin you down less in terms of what you want to accomplish

Organizational development can be used to manage ______ within an organization.

Fill in the blank(s) with the appropriate word(s).

Unlike physical products, services cannot be seen, tasted, felt, heard, or smelled before they are bought. This characteristic of services is known as ________

A) inseparability B) intangibility C) variability D) perishability E) heterogeneity