Because bureaucracies divide responsibilities among employees, __________
a. citizens should expect the first person with whom they talk to be authorized to help them
b. bureaucrats tend to be overworked and not want to perform their assigned duties
c. citizens may need to be transferred from one person to another or from one agency to another when requesting a service
d. citizens may have to give up on the hope of getting anything accomplished
Answer: c
Answer: c
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