Consider the following note left by a technician after a service call: "Ms. Jones, I am happy to report that I was able to repair your computer. It had a virus. The virus has been removed. I suggest you ask your company to purchase an antivirus application for your machine. Call our company any time you have any more problems at 904-555-help. Thanks and have a great day! Charlene, your computer
repair person." This is an example of
A) Good written communication skills
B) Being proactive
C) Teamwork
D) Improper technical support technique
A
Computer Science & Information Technology
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If you expect that your document will be read or edited in a program other than Word you should save your document in the ________ format
A) plain text, TXT B) rich text format, RTF C) hypertext markup language, HTML D) Word file, docx
Computer Science & Information Technology
A user, has a new slim profile laptop and is in need of additional USB ports. HE has also request FIREWIRE connection capabilities which his laptop does not provide. Which of the following would BEST fit the specifications he has provided?
A. A docking station B. An external USB hub C. A USB to firewire Converter D. A cable lock
Computer Science & Information Technology