When payments are over ________ days past due, they become very difficult to collect

Which of the following statements about assessment of an elderly patient is true?

a. Address the patient as "dear." b. Speak to the patient, not a family member, when possible. c. Take a position above the patient's eye level. d. Ask, "What's wrong?" to get a concise response.

Intentional coding errors can lead to charges of insurance ____________________, while unintentional coding errors can lead to charges of insurance ____________________.

Fill in the blank(s) with the appropriate word(s).