Which term refers to the holistic, integrated and results and goal-oriented process of planning, recruiting, selecting, developing, managing, and compensating employees?

A broker showed African American prospective buyers homes in African American and racially mixed neighborhoods. He would show African Amer- ican prospects homes in predominantly Caucasian areas only if the prospects specifically requested to see homes in those areas. The broker's action would described as

a. illegal. b. unethical. c. steering. d. all of these.

Use the information in Scenario E.1. On average, approximately how many customers were waiting in line during the 2-hour simulation period?

A) 5 B) 4 C) 3 D) 2