Nancy Eckstein and Paul Turman (2002) claim that "the media may provide the force behind the spiral of silence because it is considered a one-sided conversation, an indirect public form of communication where people feel helpless to respond."

All of the following guidelines can improve how well you provide constructive feedback and appropriate reactions to what others say EXCEPT

a) Focus on the person, not the person's behavior. b) Don't judge the other person's behavior. c) Provide factual observations, not assumptions or guesses. d) Choose an appropriate time and place to respond. e) Focus on the other person's concerns and needs, not your own interests and needs.

The expectations of leaders that members bring in to a group experience affect how they then perceive a leaders' effectiveness

Indicate whether the statement is true or false