Identify and describe the rungs on the customer loyalty ladder in ascending order
What will be an ideal response?
1. Satisfaction — Sticks with your organization as long as expectations are met.
2. Repeat purchase — Returns to your company to buy again.
3. Word of mouth/buzz — Puts his or her reputation on the line to tell others about you.
4. Evangelism — Convinces others to purchase/join.
5. Ownership — Feels responsible for the continued success of your organization.
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Eagle Enterprises Inc., has an asset turnover of 1.1, a financial leverage ratio of 1.67, a profit margin of 12% and a dividend payout ratio of 25%. What is the firm's sustainable growth rate?
A) 29.39% B) 14.07% C) 5.51% D) 16.53%
The_________on corporations and on individuals is the most important single source of revenue for the federal government
Fill in the blank(s) with correct word