Which of the following would generally be written using a direct format?

A) Refusing social networking recommendation requests
B) Refusing requests for recommendations
C) Refusing requests for claims and adjustments
D) Rejecting suggestions and proposals
E) Refusing routine requests

Answer: E
Explanation: E) When you are unable to meet a routine request, your primary communication challenge is to give a clear negative response without generating negative feelings or damaging either your personal reputation or the company's. The direct approach works best for most routine negative responses because it is simpler and more efficient. The indirect approach works best when the stakes are high for you or for the receiver, when you or your company has an established relationship with the person making the request, or when you're forced to decline a request that you might have accepted in the past.