A good example of a reflective question or empathic strategy is

a. "Are you in a bad mood today or what?"
b. "What the hell were you thinking when you did that?"
c. "How did you feel when Erica left without saying anything?"
d. "Why do you always do this to me at the last minute?"

b

Communication & Mass Media

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An informative message desires certain outcomes such as:

A. Clarification and uncertainty reduction B. Reinforcement of previously known information C. Provide new information D. All of the above

Communication & Mass Media

When Fred sent Shirley an email suggesting they should break up, Shirley took some time before she responded. What form of communication technology is being used?

a. asynchronous b. synchronous c. bilateral d. dichotomous

Communication & Mass Media