Which type of correspondence relates to the management of the office and may concern insurance companies, lawyers, supply houses, and bills to patients?

Upon questioning your patient about whether he has been feeling any particular stress lately, he asks, "Do you think I'll have to wait very long in the emergency department?" This is most illustrative of:

A) confrontation. B) using avoidance language. C) distancing. D) overuse of professional jargon.

Cardiopulmonary resuscitation can save the patient's life between clinical death and biological death by:

A. providing fibrillation. B. circulating oxygenated blood to the brain. C. maintaining electrical activity in the brain. D. resetting the pace of the heart.