Unconditional positive regard is most important to _______

When talking with a potentially suicidal individual on a suicide hot line, the final step for the counselor is to:

A) formulate a plan. B) establish a positive relationship. C) understand and clarify the problem. D) assess the caller's suicide potential.

One aspect of emotional intelligence, ____________, includes the ability to organize groups, mediate conflict, and negotiate solutions

a. sympathy b. group empathy c. self-awareness d. social competencies