Self-managed teams perform entire jobs, rather than specialized, assembly-line work

Assertiveness and aggressiveness are essentially the same things

Indicate whether the statement is true or false

In the direct approach to writing a routine request, state the main idea

A) when you're closing the message. B) in the middle of the second paragraph. C) when you open the message. D) at the bottom of the first paragraph. E) only by implication; do not specifically state why you are writing.