Jill looks forward to the morning coffee break at the office. It makes her feel better and helps her get to know her co-workers. The purpose of this small group activity is best described as

____________ is the most important skill in politics

a) Leadership b) Reading c) Writing d) Listening

Both traditional brainstorming and the nominal group technique can be used at any phase of the problem-solving process

Indicate whether this statement is true or false.