Which of the determinants of service quality involves performing the service right the first time?

________ sources are books and articles that synthesize material from ________ sources, framing them for general readers

A) Primary; secondary B) Secondary; tertiary C) Tertiary; primary D) Primary; tertiary E) Tertiary; secondary

A woman testified in court that a celebrity sexually assaulted her. In fact, she said this only to extort money from the celebrity. The celebrity is considering suing her for defamation. Which of the following is TRUE?

A) Since the testimony was false the woman would have no defence. B) The defence of qualified privilege would apply C) The defence of fair comment would apply because the celebrity is a public figure.. D) The defence of absolute privilege would apply E) The defence of innocent dissemination would apply