Chapter 6 Review ? Understanding the basic organization and expectations for good- and neutral-news messages will help you build goodwill and maintain your professional credibility in business relationships. These questions review the basic good- and neutral-news guidelines for messages. Good- and neutral-news messages use a direct or deductive approach. Choose the best definition for the

selection of a direct outline. Selection Definition Body _________ A. Provides details and explanations B. Provides a situational buffer C. Introduces the main idea
Fill in the blank(s) with correct word

Provides details and explanations

Business

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Which of the following is NOT fundamentally influenced by the structure, culture, and managerial approach?

A. the flow of communication B. learning curves for staff involved C. the level of collaboration D. the efficiency of the work being performed E. the effectiveness of the work being performed

Business

A potential benefit given up when one activity is selected over another best defines

A) sunk costs. B) variable costs. C) opportunity costs. D) reflective costs.

Business